Terms of Service — DatneurAI

Effective Date: · Version 1.0

1. About DatneurAI

Welcome to Datneur-AI (DNA) — a next-generation technology company helping businesses modernize through IT solutions, automation, and business process outsourcing (BPO). By accessing or using our services, you agree to the following Terms of Service (“Terms”). Please read them carefully.

2. Introduction

These Terms govern your access to and use of Datneur-AI’s website, software, platforms, and professional services. By using our services, you confirm that you are authorized to act on behalf of your organization and agree to be bound by these Terms.

Datneur-AI specializes in empowering organizations to streamline operations through cloud technologies, process automation, artificial intelligence, and scalable business process outsourcing solutions.

3. Our Services

Datneur-AI provides a wide range of professional IT, automation, and outsourcing solutions, including but not limited to:

  • • Cloud Migration & DevOps Consulting
  • • Business Process Automation (RPA)
  • • AI & Machine Learning Integration
  • • Data Engineering and Document Intelligence
  • • Conversational AI & Chatbot Solutions
  • • Business Process Outsourcing (BPO) — providing end-to-end managed operations for finance, HR, customer support, and back-office processes.

All services are delivered based on mutually agreed project scopes, timelines, and statements of work (SOW).

4. Client Responsibilities

Clients are expected to:

  • • Provide accurate, complete, and timely information necessary for service delivery.
  • • Maintain required system and data access permissions.
  • • Comply with applicable data protection and industry regulations.
  • • Ensure that all third-party dependencies required for service execution are managed or disclosed.
  • • Respect intellectual property and confidentiality commitments.

5. Confidentiality

Both parties agree to maintain strict confidentiality regarding all proprietary, operational, and client-specific information exchanged during a project.Datneur-AI will not disclose, share, or sell client data or BPO process information to any third party without written consent.

6. Intellectual Property

Unless otherwise specified in the contract:

  • • All pre-existing IP, software, frameworks, and process methodologies developed by Datneur-AI remain our property.
  • • Deliverables, automation workflows, and BPO operational designs created under a client engagement become the property of the client upon full payment, as per agreed licensing or ownership terms.

7. Payment & Billing

  • • Invoices are payable within 30 days of issue unless otherwise stated in the SOW or Master Service Agreement (MSA).
  • • Delays in payment may result in paused or terminated services.
  • • Fees are exclusive of applicable taxes, duties, and bank transaction charges.

8. Warranties & Limitations

Datneur-AI delivers services using best industry practices, skilled professionals, and proven frameworks. However:

  • • We do not warrant that all systems or outsourced processes will be entirely error-free or uninterrupted.
  • • We are not liable for indirect, incidental, or consequential damages arising from service use or performance issues beyond our control.
  • • Clients are responsible for verifying deliverables before production deployment.

9. Termination

Either party may terminate the agreement with written notice if:

  • • The other party breaches any material term and fails to remedy within 45 days; or.
  • • The project or outsourcing contract is completed, and all obligations are fulfilled. Upon termination, clients remain responsible for all outstanding invoices and related fees.

11. Data Privacy

Datneur-AI adheres to strict privacy and data protection standards, including GDPR and India’s Digital Personal Data Protection Act (DPDP Act). We process client and customer data solely for the purpose of delivering contracted IT, automation, or BPO services. No client or customer information is shared with third parties without prior consent.

12. Governing Law

These Terms are governed by the laws of India. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts located in Chennai, Tamil Nadu, India.

13. Updates to Terms

Datneur-AI reserves the right to update these Terms periodically. Revised Terms will be posted on our website with the updated effective date. Continued use of our services constitutes acceptance of the latest Terms.

10. Contact Us

For privacy-related inquiries, please contact:

DatneurAI · Chennai, Tamil Nadu, India

🌐 Website: www.datneur-ai.com